AniBlurbs (Column)

I’ve discussed Coca Cola’s Social Media Policy in a column not too long ago. Now there’s an excellent slide deck on Coca Cola’s complementing Social Media Marketing strategy.

The only thing missing in this presentation is the way they handled the unofficial Facebook fan page. Coca Cola’s Facebook fan page had a staggering 3.3 million fans making it the biggest fan page second only to POTUS Barack Obama (until Michael Jackson’s tragic death, now almost a year ago which resulted in the superstar entertainer taking top spot for a while, see Page Data).

What Coca Cola did back there was quite remarkable; instead of the usual corporate Pavlov reaction of shutting the non-official grassroots initiative down (Apple anyone?), they reached out to the two fan page moderators instead, gave them a tour, full support, the works; effectively making them even more engaged as brand ambassadors.

To my eye it is clear that one of the biggest brands in the universe is more than ready for the new realities of the next decade. Are You?

“…there is a group of executives inside the company that believe “Pay With Facebook” could end up a bigger revenue source than Facebook’s advertising revenues. We’ve estimated Facebook’s advertising revenues will reach $475 million in 2009.

To get an idea what kind of challenges Facebook will have to overcome to get there, consider that during the second quarter, eBay subsidiary PayPal’s revenues were $669 million, up 11% y/y.

It got there with:

• 75 million active registered accounts
• A total payment volume of $16 billion in the quarter
• With accounts containing approximately $3 billion in stored value that is spent every 2 weeks
• Supporting 19 currencies
• With a .30% fraud rate

Facebook can’t approach any of those numbers yet, but it does possess one distinct advantage — nearly 300 million monthly active users.

What’s more, the rousing success that is Facebook Connect — the service that allows users to log in to participating third-party sites using their Facebook IDs with one click — hints that Facebook users might appreciate a similar “one-click” simplicity when paying for merchandise on the Internet.”

Be sure to check the whole article at BusinessInsider.com

Privacy concerns aside, one can imagine that Facebook’s One-Click payment solution, along with the social sharing of articles and posts through Facebook Connect, could be the panacea for newspaper publishers looking for ways of monetizing content beyond the stale and flailing “generate-pageviews-sell-banners” business model.

How so?

Well, besides the general mentality that digital content should be “free”, one of the major issues in monetizing content on the web by surrounding it with a “Pay-First wall”, is the fact that visitors don’t know in advance what (quality) they’ll exactly be paying for; consumers fear buying a shrink-wrapped magazine purely based on its cover, only to be disappointed afterwards.

Whereas on iTunes or with Steam you usually know that what your getting is guaranteed to have a substantial replay-factor or, in the case of iTunes, since the price is relatively low, you can afford the risk of a dud every now and then.

This, arguably, is not the case with ubiquitous news, or in-depth articles.

Utilizing Facebook’s micro-payment solution combined with Facebook Connect however, publishers will have the opportunity of using a “hassle-less” One-Click online payment solution, powered by trusted(?) recommendations of friends: “Hey Todd, here’s an article I just read about Obama’s healthcare reform,  touching it from a viewpoint I believe you’d find interesting, check it out. Cheers, Brian.” Ching!

Farfetched? For a showcase of the true power of social sharing: Think the Bit.Ly-shortened links being universally shared on twitter, spreading idea’s, content (and malware) virally. Only this time it’s done by folks with verified Facebook ID’s so you know they’re actually real and can be trusted.

Off course, should the scenario sketched above come to fruition, Facebook will have to get a piece of the revenue pie too, but the publishing moguls ‘d be wise to carefully re-consider jumping into their fabled “No-Can-Do” reflexes, since it’s becoming increasingly clear that the other option for them and their companies’ stakeholders is not having a pie to share at all…

(PS please note that I deliberately left all privacy concerns regarding Facebook out of this exercise, since I believe that we should topple the online publishing troubles in a concentric way; shilling away to the core, tackling the multifaceted problem layer by layer, instead of pre-maturely obstruficating any possible solution by thinking in limitations only.

This, however, does not imply that I don’t see the possible dangers of Facebook not only owning your social graph and personal data, but also knowing when you bought what (and whom approved said purchase!) and where you’re likely to go to form a political opinion or otherwise.

Though I feel and see that having this kind of aggregated combined profile data of possibly more than 300 million people in the hands of one party could pose a real threat when falling into the wrong hands, I urge you to go and take a look over at Alexander van Elsas’s blog, as he has already indentified and dissected this problem with great abandon.)

Weave Identity is a very interesting component from Mozilla Labs (of Firefox fame) and a possible disrupting one for the Facebook Connect’s, OpenID’s and OAuth’s of this world:

“Offering a single sign-in solution for the web is currently a hot topic. Google, Yahoo, Facebook, MySpace and countless other sites are all offering to host your identity for you. Many of these key players on the social web are also offering tools to allow third-party sites to let you log in using the identity you have hosted with whoever your provider is – Google through FriendConnect, Facebook through Facebook Connect and Twitter through its recently debuted OAuth-based system. But in the end, who knows how long any of those sites will last? It seems to make more sense to hand these duties off to something more permanent than the hot site of the moment.

That’s where Mozilla’s latest implementation of Weave starts to make sense. You can store your credentials anywhere, including on Mozilla’s servers or your own web server.”

Source: WIRED’s Webmonkey

If the Weave add-on is implemented as a standard feature in the next version of the 2^nd largest browser in the world, it stands a reasonable chance of becoming THE default Online Identity Manager/Social Media Passport; allowing you to safely and seamlessly log in to your favourite Social Networks, blogs and communities, across multiple platforms (Windows, Mac OS) and various devices (think Mobile, Netbooks, Thin Clients).

All the while giving you complete and FULL control over your online identity (you can even store your Weave login credentials on your own server!), which positions it directly opposite of the Walled Garden approach that Facebook is fast becoming notorious for.

The ease of use, combined with the fact that your average internet user hasn’t even heard of Google-, Facebook- and Twitter’s Online Identity Management solutions make Firefox Weave a serious threat to the aforementioned parties. After all: Wouldn’t it seem more logical and feel safer for her to let the browser take care of her online identity?

“Something that often goes unsaid in the discussion about online identity is that while most websites right now require usernames and passwords, many people actually use the password manager feature in the browser-effectively turning their browser into a limited identity manager.”

Source: Mozilla Labs

By offering this One-Log-In-To-Rule-Them-All^TM feature as a standard option in the browser, much like Yahoo’s- or Google’s toolbar, a lot of the hassle and security issues associated with web based ID alternatives are removed from the user’s table:

“User experience in general suffers as protocols for federation (e.g. OpenID) involve complex redirects which jump the user from page to page and leave them open to phishing attacks…”

Source: Mozilla Labs

And there’s another major USP that promises a bright future for the Weave project: Firefox is an Open Source initiative, and even though OpenSocial, OpenID & OAuth are Open Source projects as well, Facebook, Twitter, MySpace, Google and Microsoft are commercial parties with a deep interest into becoming your single sign-in partner, so they can monitor the sites you visit and the time frame in which you did: pure data mining for marketing purposes. In a time where privacy issues are within everyone’s crosshairs, this could become Mozilla’s trump card in the battle for your Online Identity.

Of course, there’s nothing stopping Google (note that they have 300 Million accounts!) from implementing such a feature in Chrome -it’s very own browser- using Friend Connect, or Microsoft from doing the same with their Live toolbar/Live Passport and Internet Explorer. The point is that the former hasn’t yet managed to get any serious foot in the browser market. And though the latter is the current incumbent in browser market share (for now), it has failed for almost 10 years to make it’s .NET Passport/Live ID efforts a true cross-web success, even as younger initiatives from the likes of Facebook and twitter have taken off in the past year or so.

All in all, it’ll be very interesting to see how the developments around Identity Hosting continue to evolve…

[Update: Netlog now accepts Google FriendConnect, more on TechCrunch.]

Honda recently did a take-over on Vimeo.com which was much talked about by marketing insiders.

Instead of posting or explaining the concept here, I’d like to suggest you’d first take a look over on the site and experience it for yourself -especially if you’re a creative/interactive professional and haven’t seen it already.

[Performance warning: close down any other browser tabs/windows or any other application that has a direct net connection right now, I know I suffered from some serious lag the first time.]

Apart from the novelty(?) factor of this kind of creative content-integration, I’m not quite sure where the real added value for Honda and its customers lies in this particular case.

I’ll get back to that thought in a moment though; first I’d like to point to a section on the page that caught my attention. It clearly depicts how a viral starts spreading (see the 2 images below):

Honda Insight - Vimeo Take over Stats

The table contains the statistics of said video on a daily basis, i.e.: how many times it was watched, “liked” and how many comments were made on the page itself, all in relation to each other and non-cumulative (note that the numbers are displayed on a per day basis!).

Clearly, the usual exponential viral mechanisms are at work here, which is fascinating in of itself, yet I believe that despite these pretty impressive numbers this mini-campaign as is will not enjoy a widespread viewer base and live up to its true potential, mainly because of the following 4 reasons:

1. The content isn’t “spreadable”;
2. A lack of a clear call to action;
3. The quality of the content itself and
4. There’s no follow-up.

The content isn’t spreadable, technically speaking:
Notice how I didn’t embed the video right here as I usually would, instead referring you to Vimeo, because there was no other way you could undergo it the way it was meant to be experienced.

In other words: people will first have to go to the Vimeo page and have a true broadband internet connection(!) to experience it smoothly and in full effect; detach the video from the context of this page and it becomes just another (attempt at a) cool viral. Pure branding, zero capitalization of the ensuing conversations.

Nowadays it’s more effective to take a channel-neutral and/or federated content approach to reach out to your audience on the net, and part of that means making your content spreadable through widgets, embeddable video’s, etc.. The Vimeo video is embeddable of course, but the page -and thus the experience- is not.

There’s no call to action:
The concept itself doesn’t trigger the visitor to do anything: You just sit and watch, just like on TV…

The creative team apparently embraced the technological and creative possibilities that the internet offers in marrying video with a webpage, yet somehow failed to capitalize on the buzz that it generated and thus at the opportunity to generate leads.

Honda’s rich media take over is no interactive advertising but more akin to an online guerrilla advert, which could have been done offline, possibly generating more buzz and brand-awareness outside the digerati niche.

Then again, it was created by Wieden & Kennedy (Amsterdam), a traditional agency with it’s roots firmly grounded in offline advertising campaigns.

The quality of the content isn’t worth spreading:
If it’s aimed at the Marketing/Tech/Creative niche: they’re already accustomed to these “Breaking-The-4^th-Wall” take-over actions by now on YouTube or dedicated viral mini-sites, and this example isn’t remarkable.

If it’s not aimed at said niche, then one has to wonder why on earth it was posted on a niche social video site like Vimeo.com in the first place…

Adding all the numbers together from the stats image above, there are over a 1.750 likes, 300+ comments and 177.000 views generated in less than two weeks(!), pointing to a cult hit and/or people watching it more than once (it’s not clear whether Vimeo filters out non-unique views/cookies).

On the other hand, the numbers in the table don’t depict all mentions of the video across the Social Media space, and it was only posted a few days ago, so this is just merely the tip of the iceberg. Here’s hoping that Honda’s campaign team has access to social media monitoring tools from Radian6 or TrackUr and have activated their BackType Alerts to keep a clear overview.

All in all, in terms of buzz and people interacting with the page this is no bad example of content integration at all, it’s just a shame there’s no apparent follow-up or integration in, say, a 360˚campaign for maximum effect.

Now of course at this very moment we have no idea what Honda’s campaign objective was in the first place: It could be a proof of concept, trying it out for a small fee, with little risk, before scaling it up on YouTube allowing the numbers game to come into play, leading to massive exposure and off course more ways for the community and consumers/prospects to interact with the brand.

As I’m a firm believer in the merits of content-integration instead of plain display bannering, for me personally it will be very interesting to see how this plays out and if Honda will release an evaluation on their company blog or industry titles like Ad Age or ReadWriteWeb.

“…many advertisers in the past gave most of the credit for a sale or conversion — which in the web world could include anything from visiting a website to printing an online coupon — to the last ad clicked on or seen by a consumer. But that means brand-focused sites such as NYTimes.com and MarthaStewart.com and even social-media sites such as Facebook and MySpace lose credit because they are often not where a consumer will see that last ad. And when they lose credit, they lose advertisers, and when they lose ad revenue, well, you’ve read that story.

“Publishers have a lot to gain,” said Steve Kerho, VP-analytics, media and marketing optimization at Organic. Mr. Kerho has been doing lots of analysis on how online-display ads affect search and conversions and found that in some cases, a display ad can increase a search ad’s click-through rate 25% to 30%. If he had simply measured the clicks from search, he would have missed the display ads’ influence.”

Source: Adage

So… If we’d translate the above model to, say, a real world situation; that’d mean that the sales guy in the local electronics store should get a piece of the provision pie, and maybe you’re neighbourhood whiz kid should be offered a small fee too, since they were the ones that influenced you before you decided to shell out on a new bleeding-edge desktop and order it directly by mail-order, no?

Of course, the conclusion presented above is preposterous to say the least. Not giving full credit to the last click shows a lack of common sense and of everyday reality:

If we’d were to apply this model to the offline advertising industry we’d might as well start charging less for TV ads during the Super Bowl or advertisements in general, since it has never been empirically proven that said ads actually sell significantly more cars, to name but an example.

(Actually I hereby challenge thee naysayers to tell me why the fledgling automotive industry in the US can’t be saved by throwing more money against Interruption Campaigns now that the going is though… Odds are it’s because it just doesn’t work that way nowadays…)

Publishers would of course love to use such a model, since suddenly those abysmally low Click Through Rates on social networks ´d become a license to print money, yet that’s not where the problem lies: it’s about engaging with the visitors of the Facebook’s of this world if and when they feel like it, adding value to the community, giving them something to talk about or a good reason to get rid of their friends. The engagement model is a far more viable one since it makes it very clear for all stakeholders what the true value of those brand interactions are for everyone.

Conjuring op schemes to charge more for a product -display banner- that, on it’s own, has failed to truly deliver on its promise up until this very moment, is not the way forward out of this recession. The research budget would be well better spent on innovation, adding value to the visitors, strategic alliances -you name it, just do not waste it on taking undercover pot-shots at “Go -Emperor CPC- Gle” et all.

There is one thing that does ring true about the statement that a conversion shouldn’t be attributed to just the Last Click alone; and that’s the reoccurring coincidence that carefully crafted, creative Crossmedia campaigns drive word-of-mouth & website traffic, allowing for a tighter control on conversion, ánd they also have the uncanny ability to tip the Attitude scale in your Brands’ favour. A little…

It’s common sense and it’s what marketing should be all about: influencing as many factors as you can to get the prospect to turn into a consumer, making her loyal, spurring her on to buy more and in the end becoming a brand-ambassador.

The communication mix as well as the quality of your product combined with the customer centricity level of your organization all contribute to that end.

As well as a million other tiny factors (does the sun shine, did THAT girl on the train give you a smile, do you have enough money to spare, etc., etc..)

Yet, if we’d follow the philosophy of Mr. Kerho to it’s conclusion, it’d mean we’d have to split the Cost-per-Click revenue and spread the wealth over all communication channels and creatives -and not just the display banner- in order to get a somewhat “fairer” representation of value/conversion for money.

[The Adage article starts with this quote: "The great paradox of the web is that it's an interactive medium and everything can be measured. And that's wonderful -- unless you're measuring the wrong thing."

I'd think what they should be stating is: The single greatest asset of the web is that it's an interactive medium, perpetuously capable of reinventing itself. And that's wonderful -- Unless you don't keep your feet firmly on the ground and try to look at opportunities with a positive mindset!]

“We are currently facing some of the most difficult and life threatening challenges with severe climate changes, the absence of clean water and food in large parts of our world, financial issues. These are all very physical problems. You may wonder what Social Technology can do about them. I imagine it could do at least 3 things:

1. It can help us create awareness of the problem
2. It can help us discuss and find solutions that can actually work
3. It can help us create enough momentum to force ourselves and our governments to act”

Source: Alexander van Elsas’s Weblog on new media & technologies and their effect on social behavior

“The borders around our job truly change like they never have in the past. The borders of the country we live in don’t have the same power they once did because we are no longer held to them in the same way. With Social Technology everything changes – our world changes – we change.

But it is because of those very things – those changes – that I don’t believe we will see real Social Technology within our lifetimes. These types of changes are too radical and endanger too many positions of power. So the dream will probably remain a dream.”

Source: Steven Hodson: The impossible dream – Social Technology

Two short interviews with Sol Sender, the Design Strategist behind the excellent adaptable and strong brand identity of the US President-Elect Barack Obama, wherein he shares the history, strategic branding process and key take-aways thereof.

As stipulated by Karl Long in the original referring post over at FUTURELAB.net, this could become the most iconic brand identity of our time -even more so when we consider the various ways in which it was deployed: the ultimate contemporary case of product quality (the candidate AND his message) first and marketing perfection second in a sweet marriage with The Crowds if we ever saw one.

Bonus: For the nitpickers out there:  In part 1, pause at 06:46 to see a screenshot of an Outdoor Dummy on a Dutch Public Transport Company bus stop , taken in the city of Amsterdam! [hometown of yours truly ;) ]

Sol Sender – Obama Logo Design Part 1 of 2

Sol Sender – Obama Logo Design Part 2 of 2

Here’s the teams blog post

Original Post: http://experiencecurve.com/archives/new-rules-implied-for-developing-brand-identity-for-social-media

Coming up with One Big Idea to resolve the issues of Poverty, Child Starvation or any other (in)directly linked anthropocentric crisis such as Global Pollution, Global Warming or the Energy Crisis -Peak Oil- for that matter requires consensus: Is there a problem? And if so at what scale? Consensus.

Professor Hans Rosling’s infamous presentations at TED back in 2006 and 2007 shook up our Western beliefs of developing and underdeveloped countries, if not challenge the very definition of what we should label as a developing country in the first place, based on the correct context of data. Consensus on the data upon which one can act.

Up until recently (2006) Pluto was known as a planet, nowadays its part of a different celestial class of its own, thousands of scientist worldwide went through several heated debates before consensus crystallized out of the fog of intellectual war.

Just as there had to be worldwide consensus to recognize the scale and possible implications of the root-rot in our global financial systems before tackling that challenge head-on, the same consensus and sense of urgency has to be developed towards Poverty and the other great issues of our time.

But where to start?

First of all I don’t believe that we’re ever going to have this global consensus -at least not with regards towards Poverty, for one simple reason: the very human nature of not acting unless the Danger is imminent and tangible. (The Global Financial Crisis forced our governments to act aptly and directly, because in light of the gargantuan consequences there simply was no other option.)

We shouldn’t attribute this to culture, greed or unwillingness, but to biology and more specifically our inner brain: A small genetic gift from our Prehistoric ancestors, which also seems to be the key to many addictions like drugs, smoking or drinking too much liquor. So, one might argue that we don’t have a software problem, but that ours is more akin to a hardware glitch so to speak.

Yet I do believe that in spite of all the above, we’re not excused of acting. Warren Buffet has once stated that we’ve all picked a lottery ticket at birth and so we should be happy and thankful to be born on the right side of the fence, in the right timeframe: Nothing should be taken for granted.

Whichever worldview you hold, you’re inherently part of an ecosystem and thus you profit -roughly speaking- from trade rights, education, infrastructure, communications, municipal services, place of birth, local history and the like. Not all of this stands on itself and not all of this can be accounted towards just paying taxes; If there’s anything the Financial Crisis has reaffirmed it’s that we’re part of a global village and what we’ve taken so far should be given back in some way or the other…

So in my humble attempt to join and contribute to the global poverty discussion on over 9.000 websites and blogs worldwide today, facilitated by BlogActionDay.org, here’s my part of the solution:

Free Education Through Free Internet Access.

Poverty has many, many causes, but if there’s one thing we can have consensus on, it’s that there’s a significant correlation between low education and poverty: I’m cutting some very rough, sharp corners here, but arguably one could state that education leads to knowledge, leads to opportunity. Not to say that access to education in and of itself is the full solution, but we should at least enable the poor regions in the world to gain access to the levering power of the web, now more than ever.

Just as the economy of the free web has proven to us that you can gain more by giving and sharing unconditionally, the same democratizing effect could apply to underdeveloped regions.

What can we do?

Google has partnered with HSBC to to deliver free internet access to the unconnected world by way of satellite already and they’re running their Project 10^100 contest, so if you happen to have an actionable idea waiting to get funded for a jumpstart, that would be a great start.

The BlogActionDay website has (links to) many more ideas aching to be implemented. Some are free, others are awaiting a micro-contribution; some idea’s are larger than life, whilst others take a more smaller approach. And while we’re at it: Let’s not forget to address poverty in the West too; we mustn’t assume that everyone living in the Developed World is living at acceptable standards and so here too there’s a lot to be done, starting with efforts to create worldwide consensus on Hidden Poverty as well.

Let’s create a Wiki of sorts where thought leaders from around the world can contribute and facilitate ideas to tackle poverty. And since all major social issues require an holistic approach to achieve sustainable results: Let’s give the underdeveloped those much needed 100 Dollar Laptops with free unlimited Wireless Internet access so they can learn, grow and contribute to the solutions themselves and then let’s use that community platform to tackle the Energy Crisis and Global Warming, together!

[This column is dedicated to the cause of Blog Action Day 2008: Poverty on the 15^th of October 2008.]

Martijn Ros (Brandmerck) did an interview with Andy Beal for his Graduation Thesis on Online Reputation Management in The Netherlands, though the core message is universal.

Andy -a speaker and consultant specializing in Online Reputation Management (ORM), Search Engine Optimization (SEO) and Social Media Marketing- is considered one of the world’s most respected Reputation Management experts, and has worked with many brand-leaders, such as Motorola, NBC, GlaxoSmithKline and SAS.

Beal’s current projects include his new book Radically Transparent: Monitoring & Managing Reputations Online, his blog Marketing Pilgrim and Trackur -an online Reputation Monitoring tool.

Two interesting outtakes, highlighting the arguments that every CEO/Marketer should keep in mind when conjuring up a business plan or marketing strategy:

“Martijn Ros: I am convinced that companies that have a so-called ‘interactive online profile’, and are known for their online presence through blogs and social networks, have a head start  when it comes to any unforeseen online reputation crisis. Could you tell something about the way you advise your clients when they want to create an interactive online profile?

Andy Beal: I absolutely agree with you. When a company creates an interactive online profile, it’s effectively telling its stakeholders -customers, investors, employees, etc- that it cares about the community and wants to be a part of the conversation. When an online reputation crisis hits, companies that have an social media profile are more likely to be given the benefit of the doubt and more likely to be able to respond quickly, within that channel.

I advise my clients to look for the “centres of influence.” Where are their stakeholders hanging-out online? When you understand the types of social media your stakeholders are using -maybe they prefer blogs over forums -you’ll increase your chances of successfully engaging them.

Martijn Ros: Do you advise organizations when they already have problems with their online reputation? Can you give an example of a case, and your approach in that matter (the name of the company can of course remain anonymous)?

Andy Beal: Right now, most companies only react to an online reputation crisis when they see it having an adverse effect on their Google reputation. When a negative blog post is on the first page of Google’s results, for your brand name, you tend to take notice. In these cases, I simply work with clients to help create and optimize positive web content. Our goal is to try and provide Google with positive web content that is more relevant, thus suppressing the negative pages.

The very smart companies are realizing that simply managing their Google reputation is akin to placing make-up over a cancerous mole. You have to treat the underlying cause -not just the symptoms. It’s with these companies that I work to help them address and fix the actual complaints their stakeholders have with their business.”

Read the whole interview over at Brandmerck.nl

http://www.project10tothe100.com/intl/NL/why.html

Mozilla Labs presents the release of their mash-up service Ubiquity.

Should this become a standard feature in Firefox 3.2 or 4.0, then Mozilla may seriously one-up not only it’s direct competitors, but also give services such as StumbleUpon, Digg and the like a serious Olympic run for their money. (I.e. if the user has a toolset such as Ubiquity at the tip of their fingers, straight out of the box when downloading a free browser, my bet is that they’ll skip those services all together).

Whatever the outcome may be, I believe it’s a small, but nonetheless important step towards not only the inter-cloud, but bigger market share for Firefox as well.

Check out the video below, for a short and sweet demo:

Ubiquity for Firefox from Aza Raskin on Vimeo.

Jeremiah Owyang from Forrester reminds you (well, “you” as in, if the shoe fits…) on the why and how of a press release.

It’s hard to believe that PR firms and professionals today are still sending out press releases (regarding Social Media!) that don’t do what they need to do, i.e. delivering -bite sized- news quickly.

Two things I’d like to discuss after seeing this and reading the article by Jeremiah from Forrester as I believe that in his enthusiasm about this initiative he’s forgotten to take a few important factors into account.

Number One:
This is an outstanding example of using Social Media to co-create a buzz and empower the community that you’d like to connect with to spread a message. The mind boggles:

Can you imagine using this example of Social Media and applying it to, say Employer Branding, to engage the ever elusive, out-of-reach prospects and candidates?  You could challenge them to go out and create an advertisement, mini-site, whatever, that shows their values and thus their desired dream job. This would give you very useful insights into what candidates really are looking for when moving on to a new job and gives your organization not only a shot at starting a meaningful conversation with them, but at free publicity as well.

Number Two:
Though this may seem at first as a big step forward in the way advertisers see, treat and engage with their target audience, there’s one Big Question people tend to overlook: It’s an intermediately great PR stunt, especially for Dell, but will it draw in more customers or change the attitudes of the target audience towards Dell in particular?

Personally I don’t believe so and here’s why: If I’m going to buy a € 1.200 + desktop or spend around the same amount of dosh on say a notebook, what are the key selling points for me? What are the conscience and subconscious decision making processes that I walk through before pulling my wallet? These are in random order and depending on whether like me you’re a power user or not;

• 1. Functionality -does it meet your user requirements (family PC? Design workstation Powerhouse? Gaming Dark Horse?);
• 2. Absolute Quality -what do the tests in the specialist press say, does it run Vista as it should? Etc..
• 3. Perceived Quality -how does the specialist press, the fora and/or the influencers in your direct vicinity talk about and review the product;
• 4. Brand Thrust/Reputation- some people are real fanboys when it comes to their gadgets, clothes or means of transportation;

The Total Cost of Ownership and the budget are of course other factors that weigh in when making such a decision.

Now when we take a look at the list above we must conclude that there’s no way that getting a few fanboys/artists/creative professionals or students to participate in such an endeavor  is going to noticeably up your sales now or in the near future. At any rate it’s not measurable.

So then we must conclude that for Dell sales probably isn’t what this is all about, so the main goal of their campaign must be branding. If that is the case than whatever way you’d look at it they’ve achieved at least the following:

• Free PR;
• Innovative and creative profile in the creative community, the media industry and in their own Tech sector;
• Creative, friendly, innovative and non-corporate image towards the participants and their direct social hemisphere.

Now these are all great things to achieve, especially for Dell, I for one have personally never really been a fan of them as a customer so I must admit that I was positively surprised by this move and that it could reflect a change in the way they operate. But does  it change their helpdesk or their customer service, does it make the quality of their products and services any better?

No it does not and that’s where the threat lies: This -for Dell- high profile action could backfire on them in a big and ugly way, unless they manage to keep their story authentic and consequent along the whole chain, from product quality up to customer service. In other words: Live up to your promise Dell.

If they don’t succeed in doing so than all of this was nothing more than a nice exercise of what could be and a reminder of why online strategy shouldn’t be an afterthought but part of your total business plan to begin with.

On the other hand it’s heartening to see that molochs such as Dell are willing to take these kind of innovative steps and are showing that they’ve at least got the intention to be willing to reach out and really get in touch with the consumer. These are exciting times indeed.

Mashable has a sweet and short hand-out on how to communicate with your customers using social media. As usual don’t overlook the complementing links and tips in the comments.

“Corporate social networking: Why should HR embrace it?” on HR Zone, courtesy of Jeremiah Owyang, Sr Analyst at Forrester Research: Social Computing.