Comments on: Do Rosario’s Three Laws of Customer Centricity http://www.rosariomultimedia.nl/AniBlurbs/2010/01/do-rosarios-three-laws-of-customer-centricity/ Anibal's thoughts on Online Marketing Strategy, Service Design, Tech, Innovation, Business and more... Wed, 21 Sep 2011 15:25:50 +0000 hourly 1 By: Billion Dollar Customer Loyalty Lessons by Zappos? | AniBlurbs (Column) http://www.rosariomultimedia.nl/AniBlurbs/2010/01/do-rosarios-three-laws-of-customer-centricity/comment-page-1/#comment-1391 Billion Dollar Customer Loyalty Lessons by Zappos? | AniBlurbs (Column) Wed, 21 Sep 2011 15:25:50 +0000 http://www.rosariomultimedia.nl/AniBlurbs/?p=1005#comment-1391 [...] regards to Customer Retention and Customer Intimacy, perhaps the following is evidence that there are no such things as “costs” involved, rather we [...] [...] regards to Customer Retention and Customer Intimacy, perhaps the following is evidence that there are no such things as “costs” involved, rather we [...]

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